Return

Here you will find information about your return.

We usually process return requests within 5 working days.

Customer service is very important to us and we want to offer you the best possible shopping experience. If you have any questions or problems, or are dissatisfied with your order, please contact us at info@hufeisenliebe.com or via our contact form.

We will address your questions and find a solution. It is important to us that you are satisfied.

You can find further details in our cancellation policy. Here is an extract:

" We have a 30-day return policy, which means you have 30 days from receipt of the goods to return them.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in the original packaging. You will also need your receipt or proof of purchase.

To initiate a return, you can contact us at info@hufeisenliebe.com. If your return is accepted, we will provide you with a return label and instructions on how and where to send your package. Items returned to us without us first requesting a return will not be accepted.

Please note that returns must be sent to the following address:

Horseshoe Love, Rene Schwarze, Am Klusweg 11, 49434 Neuenkirchen-Vörden, Germany

If you have any questions about returns, you can contact us at any time at info@hufeisenliebe.com ."

For hygiene reasons, we unfortunately cannot take back used underwear products.

Our goal.

The purchasing behavior of our society has changed significantly in recent years. Especially in the fashion and clothing sector, we customers tend to order several variants and sizes, try them on in the comfort of our own home and return a large portion of the order. Cheap and free shipping conditions for returns contribute to this.

Our goal is to work with you to minimize the number of retroactive shipments.

In order to protect our shared environment, we want to support you in the sustainable use of our resources. Please use our size charts and information to find the right size for you.

We would be happy if you would support us on this journey.